Customer Support – Electrical & Plumbing

About the role

We are looking for a Customer Support professional to join Guernsey Electricity’s GEL Electrical & Plumbing team. You will handle customer enquiries by phone and email, including emergency call‑outs, and ensure timely, accurate service.

Key responsibilities

• Provide a professional telephone and email service, responding promptly to customer enquiries.
• Manage a busy diary system and coordinate emergency call‑outs.
• Record all interactions in an electronic filing system and maintain accurate databases.
• Prepare and issue commercial and domestic purchase orders and invoices.
• Explain processes and policies to customers, ensuring payment collection while upholding the company’s reputation.
• Adhere to health & safety, equal opportunities and data protection legislation.

Required profile

• Excellent customer‑service orientation with a confident telephone manner.
• Strong written and verbal communication skills.
• Ability to multitask, prioritize workload and work accurately in a fast‑paced environment.
• Proactive, team‑player who can use own initiative.

Required skills

• Basic knowledge of electrics.
• Basic knowledge of plumbing.

What we offer

• Full‑time permanent role within a leading energy provider.
• Opportunity to contribute to Guernsey’s transition to a sustainable future.
• Supportive team environment and professional development.