Mobile Device Management Service Manager

About the role

Sure is looking for a Mobile Device Management Service Manager to join its Guernsey retail store, working 37.5 hours per week. The role combines service management and customer support, focusing on a key MDM contract.

Key responsibilities

• Manage a key customer Mobile Device Management (MDM) contract for at least three days per week.
• Handle mobile devices, user accounts, tickets and service requests accurately, securely and within agreed SLA.
• Own service tickets, prioritize, follow‑up, escalate and maintain accurate records.
• Provide blended service management and customer support from the retail store.

Required profile

• Strong customer‑first attitude and commitment to high standards of care.
• Previous experience in customer service or sales, preferably in retail, telecoms, technology or field support.
• Ability to perform service management duties such as ticket ownership and escalation.
• General IT and mobile technology understanding with motivation to learn MDM platforms and security processes.

Required skills

• Knowledge of Mobile Device Management (MDM) platforms.
• Device administration experience.
• Service ticketing and escalation handling.
• Understanding of mobile security processes.