Senior Administrator / Assistant Manager (Private Wealth)

About the role

Oak, part of the Opera group, delivers private client, corporate and fund administration services across Guernsey, Jersey, the Isle of Man, Mauritius and the Bahamas. This Senior Administrator / Assistant Manager role delivers excellent client administration to a portfolio of client trust and company structures and supports the Private Wealth Team. The post holder liaises closely with the Trust team, clients and intermediaries and covers all aspects of administering a portfolio of company and trust structures.

Key responsibilities

• Administer a portfolio of entities, including email and telephone contact with clients and intermediaries, transactional work, payments and a wide range of asset types
• Draft minutes, resolutions and source documents for the Team Leader to present to the Client Committee
• Maintain good relationships with clients and intermediaries and reply to all client communications within 24 hours, including holding replies
• Prepare for and attend client meetings, and prepare post-meeting files
• Assist Directors and Senior Management with on-boarding new business and complete terminating and outgoing business within 3 months of notification
• Review all time billed to the portfolio quarterly and send OTGL fee invoices to clients within 2 weeks of issue, collecting fees within 1 month
• Maintain and update client profiles and risk assessments, keep client due diligence current and compliant, and sign off periodic reviews within 3 months of receipt
• Complete time sheets daily, meet a monthly utilisation target and carry out other duties as required

Required profile

• Minimum 5 GCSEs (or equivalent) with English and Mathematics at Grade C or above
• At least 5 years' experience in an administrative role, ideally within fiduciary services
• Relevant professional qualification such as STEP, CGI or ACCA
• Good understanding of fiduciary services and its regulatory requirements
• Ability to work accurately with good attention to detail, good time management and organisation, and a proactive, self-motivated approach

Required skills

• Good IT skills, including practical experience of Microsoft Outlook, Word and Excel
• Good written and verbal communication skills